Refund policy

Due to the nature of our products we do not accept returns or exchanges unless the item you purchased is defective. In the event that you are dissatisfied with the product, we will do our best to resolve the matter by replacing the product or issuing a refund. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you receive a defective item, please contact us at info@nineonline.co.za with details of the product and the defect.We will then confirm an address to which you may return the item. 

You can always contact us for any return question at info@nineonline.co.za. 

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nineonline.co.za.